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Terms And Conditions

Booking terms and conditions

 

For large bookings 10 or more, especially on a weekend we have certain terms and conditions of booking. First - We take a refundable deposit of £50 for bookings of 10-20 people and £100 for 20-40 people. If the numbers are more than 40 – we take an agreed amount of deposit as per arrangements with the customer. We will be in touch with you to collect a deposit for confirmation of booking. Deposit can be paid over the phone with a card or via bank transfer to our company bank account or in person by appointment at the restaurant by card or cash. Once you confirm the booking with a deposit, our terms of booking and cancellation will be emailed to you, so you are clear to meet these requirements for a deposit refund. Once you pay the deposit, you can still call to re-confirm numbers up to 48 hours prior to your booking date. Once the numbers are finalised 48 hours prior, the said number should turn up on the day for the deposit to be refunded.

 

Second – For parties of 10 or more, especially on a weekend we serve only our group menus (which is available for you to view on our website). Customers will allergies and dietary requirements can discuss with us on the day and we can arrange their specific meal requirements. Children aged 11 and under do not have to select from our group menus as we have a separate kid’s menu available.

 

By paying a deposit to confirm with Yum Yum Thai Restaurant, you are bound to the following terms and conditions of booking:

 

  • For group parties of 10 people or more we recommend a group menu service. This service is designed to provide our customers with some of the best dishes of the house and is for ease of service.

  • We reserve the right to arrange, plan, alter or change our service offerings on an individual group booking basis with the full agreement with the inquiring customer.

  • If a group is booked for a group menu service it is the responsibility of the person booking to inform all their guests the agreed service prior to arriving for their meal. 

  • Each table on a Friday or Saturday has a time limit of 2hrs and 30 minutes per sitting. So if you book for a certain time, everyone in the party has to arrive within 15 minutes of the booking time – any later and we reserve the right to rebooked the table for waiting customers.

  • Whatever number you book for – on the day of your booking 2 or 3 not turning up is ok, any less and you will lose your deposit unless you have informed us at least 48 hours prior to your booking. For example, if you book for 15 at least 12 should turn up, any less and you will lose your deposit. Provided the said numbers turn up, we will refund your deposit back in full at the end of your booking.

  • On the day of your booking, please inform the waiter serving you about the deposit paid before the final bill arrives and give them an instruction on how you wish to have your deposit returned – to be deducted from the bill or back to the card the deposit was paid with.

  • For customers paying a deposit with card, the card holder should be present on the day of the booking with an ID, so that we know we are refunding the deposit back to the same person – this is compulsory for security reasons.

  • Deposits paid with card can be refunded back to the same card or deducted from the final bill, but deposits paid with cash or via bank transfer can only be deducted from the final bill on the day of your booking. 

 

  • ORCHID LOUNGE - Please contact the restaurant for further details.

 

  • You can contact the restaurant on 0207 254 6751 and select option 1 or via email toinfo@yumyumthain16.co.uk (please note, emails are not checked over weekends and evenings so calling us is always be the best means for a response)

 

​General:

the terms "Yum Yum", "us", "our" and "we" refer to Yum Yum Thai Restaurant (UK) Ltd. The terms "you" and "your" refer to a visitor or customer.

 

Sharing information:

We may disclose your information to any company within the Yum Yum Thai Restaurant group of companies by means of a centralised database to which all companies have access or by means of a direct transfer of data from one office to another. We may provide third parties, at our discretion, with certain aggregate statistical data about your use of our websites, which data may include demographic data such as age range and/or geographic location of groups of user. it will not include information that could personally identify you. With your consent, we may supply personal information to third parties. We reserve the right to access and to disclose personal information to comply with applicable laws and lawful government requests or requests by applicable regulatory bodies, to operate our systems properly or to protect either ourselves or our other users. We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or re-organisation of Yum Yum Thai Restaurant. You consent to the transfer of your personal information outside of the european economic area (which may not provide the same protection for such information as the united kingdom provides) in the event that the processing of your information involves such a transfer.

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Monitoring emails:

We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.

Safeguards and security. No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However, we endeavour to protect the security of your personal information from unauthorized.

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Credit card:

Yum Yum Thai Restaurant takes great care to ensure your credit card information is safe. we use a secure connection (secure transaction (https)) and once your transaction is completed, Yum Yum Thai Restaurant does not keep a record of your credit card number nor do we share customer details with any 3rd parties. the only record Yum Yum Thai Restaurant keeps is the authorisation number received from the bank. this is to ensure against the use of stolen cards.

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Email Newsletter:

When you register as a customer through any of our services you may from time to time receive emails newsletters may contain information for offers and promotions which may be of use for discounts and money saving offers.

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Passwords:

Please do not divulge your password or forward sensitive emails onto others as they could access your personal details stored in Yum Yum Thai Restaurant online system. In addition to our safeguards your personal information is protected in the UK by the data protection act. this provides that the information which we hold about you should be processed fairly and lawfully and should be accurate, relevant and not excessive. the information should, where necessary, be kept up to date and not retained for longer than is necessary. Please help us to keep your personal information accurate by updating your registration details on the website.

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More information:

For more information on the data protection act and the information commissioner please see http://www.informationcommissioner.gov.uk

 

Changing or accessing your information:

You can inspect your personal details at any time and modify them by contacting Yum Yum Thai Restaurant, should you no longer wish to receive newsletters or services you have signed up for, or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please email info@yumyumthain16.co.uk including full details of your request.

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